Frequently asked questions
Have a questions for us? You'll find most of your answers here. If not please send us a message through the contact form and we will get back to you as soon as possible.
Order Status & Shipping
How long until my order ships?
All orders usually ship within 4-5 business days. In periods of high demand, this could take 5-7 business days.
You should not count the date that you ordered your product. Count the first day (minus weekend) from the day you receive notification of your item being shipped.
Where are my items?
Please note that your items might arrive in multiple shipments. We use multiple warehouses to operate more efficiently. Processing times are between 1 and 3 days. Please check the track status link for updates on your entire order.
Do you ship internationally?
No. International shipping comes with a lot of regulations (https://www.usps.com/ship/shipping-restrictions.htm). There are also additional costs such as duties, taxes, and customs clearance fees might apply. Pewilben has no control over your local government laws, taxes or fees.
We are researching environmental factors associated with shipping across the world. Millions of gallons of jet fuel and truck diesel are used to ship products internationally. We do not want to add to eco destruction. We are looking for solutions to decrease our footprint. Please check back for logistic updates/solutions.
General Questions
Returns & Exchanges
We have a 14 day return policy. Item(s) must be unwashed, unworn, and in the same condition as when you received it. Click here to start the return process. Items shipped after 30 days will not be processed.
Can I change the address after I order?
We can not change the address after and order is placed. If you put in the wrong delivery address by mistake please contact us immediately and we can try to cancel the order if it has not already shipped. You will need to repurchase with the correct address.
Are your items all vegan and/or cruelty free?
Currently all items are vegan.
You can be certain that no animals were harmed during the manufacturing of Pewilben's products. All of our clothing and products are animal cruelty- free and vegan-approved. We’ve never tested finished products or ingredients on animals, nor have we ever ordered third parties to conduct animal testing on our behalf. For research and development, we use alternative testing methods, like theoretical evaluation models and scientific data about the component itself to tell us what we need to know without harming creatures.
Where are the beauty products?
We currently only sell beauty products during special events and popups.
